Terms & Conditions

Please read these Terms & Conditions carefully before using the Nu Swan website and placing an order. By accessing or using our website and placing an order, you agree to be bound by these terms.

1. General

Nu Swan ("we," "us," or "our") operates an online food shop offering a variety of healthy food products for delivery or collection. These Terms & Conditions govern your use of our website and the purchase of products from Nu Swan.

2. Account Registration

• To place an order, you may need to register an account. You agree to provide accurate, complete, and current information during the registration process.

• You are responsible for maintaining the confidentiality of your account1 login information and for all activities that occur under your account.

• You must notify us immediately of any unauthorized use of your account.2

3. Orders

• Order Acceptance: All orders placed through our website are subject to acceptance by Nu Swan. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product descriptions, or suspicious3 activity.

• Order Confirmation: Upon successful placement of an order, you will receive an email confirmation detailing your order. This confirmation does not signify our acceptance of your order, but rather confirms that we have received it.4

• Product Availability: All products are subject to availability. If a product you have ordered is unavailable, we will notify you as soon as possible and offer an alternative or a refund.

• Minimum Order Value: We may implement a minimum order value for delivery. This will be clearly stated on our website.

4. Pricing and Payment

• Pricing: All prices are listed in GBP (£) and include applicable taxes (e.g., VAT) unless otherwise stated. Prices are subject to change without prior notice.

• Payment: We accept various payment methods as indicated on our website (e.g., credit/debit cards, online payment gateways). Payment must be made in full at the time of placing your order.

• Payment Security: We use secure payment processing services. We do not store your full payment card details.

5. Delivery & Collection

• Delivery Areas: We deliver to specific geographical areas. Please check our website to confirm if we deliver to your location before placing an order.

• Delivery Times: We will provide estimated delivery times, but these are for guidance only and are not guaranteed. Delays may occur due to unforeseen circumstances.

• Delivery Fees: Delivery fees, if applicable, will be clearly stated at checkout.

• Recipient Responsibility: It is your responsibility to ensure that someone is available to receive the delivery at the specified address and time.5 If delivery cannot be completed due to your absence or an incorrect address, additional charges may apply for re-delivery or the order may be cancelled without a refund.

• Collection: If you choose the collection option, you will be given a designated collection time. Please adhere to this time to ensure your order is ready.

6. Cancellations, Returns & Refunds

• Order Cancellation by You: You may be able to cancel your order within a short timeframe after placement, as specified on our website. Once food preparation has begun, cancellations may not be possible or may incur a charge.

• Quality Issues: If you receive a product that is incorrect, damaged, or of unsatisfactory quality, please contact us immediately upon receipt. We may request photographic evidence.

• Refunds: Refunds will be processed in accordance with our refund policy, which aims to be fair and reasonable. Refunds may take several business days to appear in your account.

• Non-Perishable Items: Returns for non-perishable items may be accepted within a specified period, provided the item is unopened and in its original condition.

7. Allergens & Dietary Information

• We make every effort to provide accurate allergen and dietary information for our products. However, our products are prepared in a kitchen where allergens are present, and we cannot guarantee a complete absence of cross-contamination.

• It is your responsibility to review the allergen information provided and to notify us of any allergies or dietary requirements when placing your order.

• If you have severe allergies, we recommend contacting us directly before placing your order to discuss your specific needs.

8. Intellectual Property

• All content on the Nu Swan website, including text, graphics, logos, images, and software, is the property of Nu Swan or its licensors and is protected by intellectual property laws.

• You may not reproduce, distribute, modify, or create derivative works from any content on our website without6 our express written permission.

9. Limitation of Liability

• To the fullest extent permitted7 by law, Nu Swan shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from your use of our website or the purchase8 of products from us.

• Our total liability to you for any and all claims arising out of or in connection with these Terms & Conditions or your use of our website shall not exceed the amount paid by you for the product(s) in question.

10. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales.9 Any disputes arising out of or in connection with these Terms10 & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.11

11. Changes to Terms & Conditions

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting on12 our website. Your continued use of our website after any such changes constitutes your acceptance of the new Terms13 & Conditions.

12. Contact Us

If you have any questions about these Terms & Conditions, please contact us through the methods provided on our website.